Yes. All of our installers are professional, experienced central heating engineers with Gas Safe certification.

No. Our engineers will make sure that surfaces are protected and the area they're working on is always clean and tidy.

Yes, we'll need a little help from you to make sure everything goes smoothly on the day.

Before your installer arrives, clear away any clutter around the boiler – especially valuables and things that break easily – and make sure the boiler is easy to access.

Unless you are told differently by us, the boiler will normally be delivered between 7.30am and 9.30am on the morning of the boiler installation.

Yes - during every BOXT boiler installation, the engineer will complete a chemical flush of the full system as standard. They will use a chemical cleaning solution to break down built-up sludge, then add fresh water back into the system, which uses natural flow pressure to flush out the debris.

We also offer an upgrade to a MagnaCleanse system flush, which provides a faster and more effective system cleaning by using multiple components to remove magnetite, rust, and other build-ups in the system.

A magnetic filter, which we'll provide and install with most boilers, is fitted to the boiler on the return flow. This catches any debris from your system and stops it getting into your new boiler.

A flue is a pipe, like a chimney, that carries waste from the boiler outside. You can see your flue exit (the part of the flue that comes out of your house) on the wall or roof of your home.

Flues can either be square or round in shape.

If the flue is less than two metres off the ground, or underneath a carport or shelter, it'll be covered by a guard. This looks like a piece of wire mesh covering the end of the flu.

When you buy a boiler from BOXT, we'll also supply and fit a brand new flue for you, along with all the safety attachments you need.

Your warranty covers everything that BOXT has supplied and installed for you. That usually means the boiler, flue and any attachments.

At BOXT we have partnered with HomeServe to offer a range of cover plans so you can find the perfect one to suit you and your home. Learn more here.