Privacy policy

At BOXT we understand how critical it is to keep your personal data safe. We are committed to ensuring that you receive the first class service you expect from us, but that your privacy is protected when you shop with us.

This policy explains what information we collect from you, how we use it to deliver our highly rated service and what your rights are in respect of your personal data. Please read it through carefully and get in touch with us using the contact information at the bottom if you have any questions or concerns.

  1. Information we ask for on our website
  2. When and how we might contact contact you
  3. Sharing your information with third parties
  4. Online Marketing
  5. Contacting us about your data

1. Information we ask for on our website

When you purchase from BOXT, whether that’s a fully fitted boiler with installation or any other products or services, we need to collect and store some of your personal details to make sure everything runs smoothly and you get the service you expect.

Below are some examples of the personal information we collect:

  • Name
  • Address
  • Telephone number
  • Email address
  • Payment details
  • Property type like flat or detached house
  • Property details like number of bedrooms and bathrooms
  • Current boiler details

We need to store the information requested during the shopping process in case you decide to make a purchase, as it will be used to deliver and install your new boiler. This is stored locally on your computer, tablet or mobile using cookies. You can find out more about how we use cookies and how to opt out of them here: https://boxt.co.uk/boxt-cookies-policy

We also store the above information securely in our database for a period of 3 months in case you start a finance application and come back to us later to complete your purchase.

If you choose to pay by finance our third party finance provider Divido will require additional information which will be shared with our lenders Shawbrook and/or Omni Capital to assess your suitability for our finance products. More information about how Divido use your data can be found here: https://www.divido.com/legal/privacy

During and just after the finance application process you may receive emails from Divido. If you have any questions or concerns about how Divido use your personal information you can get in touch with them by emailing them at this address: info@divido.com

If you go ahead and purchase our boiler installation service we will ask for some photos of your property. Our engineers use these photos to check through your order and double check that everything you’ve chosen on our website is the right fit for your property. We need to store these photos so that we can send them to the Gas Safe installer who will be performing the work. In the unlikely event of any issues in the future we store these photos so that we have a record of how the heating in your home was looking before installation. We store these photos securely for 6 years after your installation date. This is necessary for legal compliance reasons such as Building Regulations.

After our installer has got your heating up and running they will take photos of the completed job so that we can check everything has been done properly and safely. Once the job is signed off by our in-house engineers these photos are automatically deleted from the installer’s mobile application. However we store these photos securely in our system for 6 years after your installation date in the unlikely event of any issues with your installation.

Finally in order to send out your invoice and keep a record of the transaction we securely store information about your order indefinitely in our accounting systems, for example:

  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler
  • The product information of your boiler
  • Which other products your purchased
  • How much you paid for the service
  • How you paid for the service
  • Any issues you had with the service

We don’t process data for any other purposes (such as marketing) without expressly asking your permission.

2. When and how we might contact you

During the process of organising, installing and registering your boiler we may contact you by phone or email in order to check some details, let you know important information about the installation and also to check that you are happy with the service after our installer has completed the work.

If you choose to pay by finance, during and just after the finance application you may receive emails from Divido (see section on Divido above).

If you choose to opt-in to our receive marketing from us (this is done by clicking the checkbox in the ordering journey) we may get in touch with you by phone or email to let you know about new products and services.

We will only contact you about products & services which we think may be of interest and relevance to you based on your purchase history.

3. Sharing your personal information with third parties

Information we have to share

In order to provide our boiler installation service and conform with UK regulations we will need to notify the Gas Safe Register about your installation. This is a legal requirement. The information we share with them is below:

  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler
  • The product information of your boiler
  • A brief description of the work carried out

If you would like more information about Gas Safe and their data policies you can find this on their website: https://www.gassaferegister.co.uk/who-we-are/our-policies/

In order to register your warranty with Worcester Bosch we need to share the following information with them:

  • Your name
  • Your address
  • Your property type
  • Your installation date
  • The serial number of your boiler

If you would like more information about Worcester Bosch and their data policies you can find this on their website: https://www.worcester-bosch.co.uk/legal-and-privacy

Information we share from time to time, with your consent

From time to time we may allow other people and organisations to use your information.

If you choose to join our Refer a Friend scheme you will be asked for certain information by our third party referrals partner MentionMe. They need to store your name, surname, email, postcode and order number to verify that you’ve made a purchase and to fulfil your reward if the referral is successful. You can review their privacy policy here: https://mention-me.com/help/privacy_policy_s#visitors

If you would like to get in touch with MentionMe regarding their use of your data, for example to object to their processing your data, you can do so using this form: https://blog.mention-me.com/mention-me-data-request

If you choose to opt-in to our receive marketing from us (this is done by clicking the checkbox in the ordering journey) you may receive emails from our third party partner SmarterClick. SmarterClick provide a service which emails customers who haven’t completed their order to allow them to pick up where they left off.

4. Online Marketing

If you visit our websites, you may receive personalised ads via interest-based advertising whilst browsing other websites and social media networks. Any ads you see will be relate to products and services you have viewed whilst browsing our website on your computer/devices.

These advertisements are provided by BOXT via Google, Facebook, Bing and Yahoo using 'cookies' placed on your computer/devices.

How do I opt out of all remarketing?

You can opt out of interest-based advertising by visiting the Network Advertising Initiative opt out page and following "Manage my browser opt outs" After you opt out you will no longer receive ads that have been tailored to your interests but this does not mean you will no longer see our ads online. It means that you we will no longer show you ads that have been tailored to your interests.

Alternatively, you can opt out of interest based Google advertising by visiting Google's Ads Settings.

5. Contacting us about your data

If you’d like any more information, have comments or questions about our privacy policy, or if you wish to opt out of marketing from us and/or our partners please write to us at:

Data Protection Officer
BOXT Limited
3375 Century Way
Thorpe Park
Colton
Leeds
LS15 8ZB

Or email us at privacy@boxt.co.uk.

You may also opt out of receiving promotional communications at any time by making use of the simple “unsubscribe” link in emails or by contacting us via customerservice@boxt.co.uk.

We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website. But you can email or write to us to ask for a physical copy.

This privacy policy only applies to this website.

Last updated: 3 May 2018