Packages | BOXT

BOXT Aftercare

After your install, we’ll register your warranty and provide you with all your documents including a building control certificate which you can see in our 5 star rated App. You’ll also covered for 1 year under our workmanship guarantee, so you can rest assured we’ll be there if you happen to have any issues.

A female BOXT employee in BOXT offices smiling using a laptop

A BOXT customer using the BOXT customer app in their kitchen

Most frequently asked questions

Installation can vary from property to property due to factors such as charger type, point of installation and cable length. A standard installation from BOXT includes the following:

Installation of your EV Charger on a brick or plaster wall, or other suitable permanent structure
Where needed, the routing of a cable through a drilled hole in a wall up to 500mm (20 inches)
Up to 5 metres of cable, run and neatly fastened to the wall (up to a height of 1.8m) between the EV Charger and consumer unit (fusebox)
All electrical connections at the origin of the supply and EV Charger
Installation of a Type A RCD/RCBO in a consumer unit (fuseboard) or external unit
Plastic conduit or trunking to conceal interior wiring, up to 3 metres (10 feet) worth
Electrical testing and the NICEIC certification
Demonstration of the EV Charger functions and connected mobile app
An earth rod in soft ground will be provided (a Matt:e box may be required at an extra charge)

There is no right or wrong answer to this question, as the best EV charger for you will depend on your individual circumstances and preferences. Tethered chargers do tend to be more expensive than untethered ones, but the price difference may not be too great once you factor in the price of buying a cable separately.

To help you make an informed decision, take a look at our blog which explores the differences between tethered and untethered chargers.

As most EV chargers are smart enabled you will need to ensure you can detect and connect to your Wi-Fi network at the installation point; you can test this beforehand through your mobile phone. If you cannot connect to your Wi-Fi network you should consider a Wi-Fi booster or an alternative installation location. Once installed, you will then control your smart EV charger through its associated partner app to use the cheapest and greenest electricity available (depending on your energy tariff).

BOXT

BOXT Limited is authorised and regulated by the Financial Conduct Authority. FCA register No. 767308. Finance is offered through Novuna Consumer Finance and HomeServe Finance; in some cases we also lend with Propensio Finance Limited. Finance available subject to status. Terms and conditions apply. BOXT Limited acts as a credit broker and is not a lender. Any credit is subject to status, affordability and a credit check. Registered in England & Wales company No. 08086606 VAT No. 257059782. BOXT Limited, 3320 Century Way, Thorpe Park, Colton, Leeds, LS15 8ZB.