Additional information

A step by step guide to your installation

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We’ll start by conducting a heat loss assessment at your home

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Next we’ll remove and recycle your old boiler

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We’ll then install your indoor water cylinder

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If needed, we’ll upgrade your radiators and dispose of the old ones

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We’ll fit your new pipework and install your magnetic filter

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Your outdoor unit will then be fitted

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We’ll move on to setting up and configuring your heat pump

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To ensure maximum efficiency we’ll flush your new system

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Your system will then be refilled and tested

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We’ll set up your controller and show you how to use your new system

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Finally, all necessary certificates will be completed and handed over to you

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BOXT Aftercare

After your install, we’ll register your warranty and provide you with all your documents including a building control certificate which you can see in our 5-star rated App. You’ll also be covered for 2 years under our workmanship guarantee, so you can rest assured we’ll be there if you happen to have any issues.

A female BOXT employee in BOXT offices smiling using a laptop
An orange BOXT van outside a house
A BOXT customer using the BOXT customer app in their kitchen

Most frequently asked questions