Until it becomes an expensive home emergency, you don’t really give your boiler much thought. When this happens, you can be left with a costly repair bill or the expense of finding a replacement. With BOXT Life we can take away the upfront cost of buying a new boiler, the hassle of servicing and the stress of unexpected repair bills for the duration of the BOXT Life plan – so you can relax and focus on what really matters in your home.

BOXT Life takes several components and wraps them up in one convenient package taking the hassle out of your heating and hot water including:

• A new energy efficient boiler and associated parts for installation
• The installation of the new boiler and removal of the old one
• Installation of any associated thermostats, controllers and Thermostatic Radiator Valves
• An annual service by a Gas Safe qualified engineer
• Unlimited boiler fault repairs
• Replacement of your boiler if cannot be repaired

If you are accepted for a BOXT Life plan, the boiler will be bought upfront in one payment on your behalf. You then simply make monthly payments (including interest) until the loan amount is repaid. An additional monthly amount will be added to this monthly payment to cover the cost of all your servicing allowing you to spread the cost of the annual boiler service. This additional monthly  servicing amount is not subject to any interest charges. Whilst you make your monthly payments you are renting the boiler from HomeServe Finance but once your last payment is made the ownership of the boiler automatically transfers to you. At any point during the plan you can buy the boiler, take ownership and exit the plan by paying off the outstanding balance plus a small amount of interest. Please contact us to obtain an early repayment figure.

You rent the boiler during the term of the agreement and then ownership of the boiler is transferred  to you at the end of the agreement. This means you will own the boiler once your last payment has  been made or alternatively, if you choose to buy the boiler outright before the end of the plan then ownership will transfer to you at that point.

As your boiler approaches the due date for its annual service you will be sent a reminder and asked to book a service at your convenience through the website, or if you prefer you can call us on 0800 193 7777. The annual service needs to be undertaken by us as this service is included in your fixed monthly plan payments. Failure to comply may invalidate any boiler warranty or guarantee.

You can easily let us know of any problems through our website. If you would prefer, you can also call us on 0800 193 7777. We're available from 8am-8pm on weekdays, and 9am-3pm on weekends. Make sure you inform us as soon as you notice any issues, and we will advise on what will happen next.

Yes, for landlords, the plan includes a Gas Safety Certificate as well as a boiler service.