Report an issue

If you’re covered by our , have a Protect or Protect+ Home Cover plan with us or got your boiler on a BOXT Life subscription, enter your reference code.

Enter your order or plan reference

Where to find your

Could you fix the problem yourself?

We never want to charge you for something you could fix yourself, so here are some of the most common easy fixes.

cover for videos
How to re-pressurise your boiler

The most common boiler issue is loss of pressure. Often it simply requires you to top-up the pressure again, which is easy to do without an engineer.

cover for videos
How to bleed your radiators

If your radiators aren’t working at their best, you can check if they need bleeding. This is another easy fix you can do without a repair visit.

cover for videos
How to reset your boiler

Modern boilers shut down as soon as they detect an issue. It is simple to reset your boiler, but it can be a sign of an underlying issue.

You can find more boiler self-help videos on our YouTube channel

See more videos

Need a boiler repair instead?

If you are outside our workmanship guarantee or your boiler manufacturer warranty has expired, you may need to book a repair. Get a next day boiler repair inspection visit for £89

Book a repair